Privacy Policy

Last Updated: August 15, 2026

Information We Collect

We collect information that you provide directly to us. For example, we collect information when you create an account, subscribe to our newsletter, book an escape room experience, complete a form, participate in a survey, or otherwise communicate with us. The types of information we may collect include:

• Personal identifiers such as your name, email address, postal address, phone number, and other similar information.
• Payment information, such as credit card numbers and billing addresses, which is processed securely through our payment processors.
• Demographic information such as your age, gender, and preferences.
• Information you provide when you contact our customer service team.
• Photos or videos taken during your visit with your consent, which may be used for promotional purposes.

Automatically Collected Information

When you access our website, we may automatically collect certain information about your device, browsing actions, and patterns. This information may include:

• Information about your computer, mobile device, and internet connection, including your IP address, operating system, and browser type.
• Details of your visits to our website, including traffic data, location data, logs, and other communication data.
• Information about the pages you view, the links you click, and other actions you take on our website.
• Information collected through cookies, web beacons, and other tracking technologies.

How We Use Your Information

We may use the information we collect from you for various purposes, including to:

• Process and manage your bookings, purchases, and payments.
• Communicate with you about your bookings, our services, and promotional offers.
• Personalize your experience on our website and provide content tailored to your interests.
• Improve our website, services, and customer experience.
• Respond to your inquiries and provide customer support.
• Conduct research and analysis to better understand our customers.
• Comply with legal obligations and enforce our terms of service.

Sharing Your Information

We may share your personal information with the following categories of third parties:

• Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
• Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

• The right to access and receive a copy of your personal information.
• The right to rectify or update your personal information.
• The right to delete your personal information.
• The right to restrict processing of your personal information.
• The right to object to processing of your personal information.
• The right to data portability.
• The right to withdraw consent.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our website is at your own risk. You should only access the services within a secure environment.

Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: [email protected]
• By phone: +1 (323) 847-6291
• By mail: 8562 Santa Monica Blvd, West Hollywood, CA 90069